The eCommerce Laboratory
Uncovering Actionable Customer Insight

Unlike the traditional offline world, your Web site visitors are not captive like those in a grocery store. They don't have to walk to the back of the store to get the milk. They are one click away from your competitor's Web site. And by the way, your competitor is conducting extensive research attempting to improve the navigation, browsing, shopping, and buying experiences right now.

The Health Portal Race
How Pharma Can Capitalize on Increasing
Competition Online


Despite more inventory available, media rate inflation appears to be increasing sharply as more and more advertisers vie for space-particularly in areas deemed "premium" such as health content areas. In light of these rapid changes, portals are poised for a fight. And the gloves are coming off. This article discusses the changing landscape among the large portals and how pharma advertisers can make the most of the shifts taking place.


The New Knowledge Management Imperative
User Centered, Focused and Organic

Knowledge management needs to be approached more aggressively from the perspective of the knowledge consumer. Greater emphasis should be placed on creating a culture of informal information sharing and increasing the aggregate knowledge IQ of an organization. For a company to compete more effectively, every employee needs to be more knowledgeable and educated about every facet of his or her job. Understanding the specific needs of knowledge consumers and also what broad-based knowledge they require to be more thoughtful, analytical and innovative is the first step.
 



Avenue A | Razorfish (www.avenuea-razorfish.com) is the largest interactive marketing and technology services firm and an operating unit of Seattle-based aQuantive, Inc. (NASDAQ: AQNT). Avenue A | Razorfish solutions are entrenched in deep technology, rigorous analytics and a rich understanding of customer needs, including award-winning web media & creative, search marketing services, email marketing/eCRM, and world-class creative, design and implementation of customer websites and intranets/extranets. Avenue A | Razorfish operates three regions – East, West and Central – with offices located in major U.S. markets and headquarters in Seattle. For more information, visit us at www.avenuea-razorfish.com.


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